The US Federal Communications Commission has accused the San-Francisco based transport service company Lyft for Violation of its Terms and Conditions. Lyft is a company which has a smart phone app which helps passengers share their trip fare by linking them with other passengers. Lyft in its Terms and Conditions had the following phrases in it. “Consumer can choose out of robocalls and texts by clicking the unsubscribe button provided in the app.”
However, when people try to opt out they find out there being no option provided by the company. Even after they scroll on the company’s policy page and opt out of the automated message services, the Lyft services are being blocked or paused for those users, making it impossible to use the application.
This method of forcing a consumer to opt for robocalls, automated texts and all other telemarketing schemes are not given any place under the law. Such acts are punishable under the Telephone Consumer Protection Act. The FCC being the authority for telemarketing and telecommunications sector has the right to put penalties and fine amounts for the improper behavior of such companies.
Lyft’s spokesperson said in a press statement,“This is the first we are seeing on the order and are in the process of reviewing it”, she said in a statement. This incident proves that the federal government keeps a strong tally of each and every start-up in the nation. Lyft, and its rival Uber, has been dealing with lawsuits and critical letters from all over the country.
The FCC also cited the F.N.B. Company (First National Bank) this Friday for similar telemarketing violations. The FCC stated Pittsburgh based First Nationwide makes on-line banking and Apple Pay customers comply with opting autodialed advertising and marketing texts to make use of its service.