The Shanghai Consumer Rights Protection Commission has sued two smartphone manufacturers over the pre-installed applications (bloatware) on the smartphones. The commission has claimed that there are few applications or let us call it bloatwares that steal data from the smartphones and is being stored somewhere else. The two smartphone manufacturers involved are Samsung and Oppo.
According to the Shanghai Consumer Rights Protection Commission, the preinstalled applications are generally installed without the prior knowledge of the user, which in turn falls in the category of Consumer rights infringement.
According to the reports, the Shanghai Consumer Rights Protection Commission studied 20 smartphones, which came with preinstalled applications. The situation is such that not even 10 percent of the preinstalled applications are used by the users and it in turn blocks out huge amount of internal storage. On the other hand, you cannot even uninstall the applications, which means that you will have to live with them for the rest of your time with the smartphone.
The commission has pointed out two smartphones that offer beyond acceptance preinstalled applications. Samsung Galaxy Note 3 is one offender along with Oppo Find 7A. The devices have 44 and 71 pre-installed applications, respectively. In Samsung Galaxy Note 3, the preinstalled applications include applications like shopping apps, electronic dictionary, etc., while the Oppo device comes with innumerable games that are not even in the list of top games in Google Play Store.
Tao Ailian, secretary-general of the commission, said in a statement to Shanghai Daily:
“The litigation is our latest attempt to safeguard consumers’ rights after other methods failed. We hope it will force other companies in the sector to end the unreasonable, but common, practice of pre-installing apps without telling consumers. This is something that is very much necessary for the healthy development of the whole industry.”
The Shanghai Consumer Rights Protection Commission believes that the consumers should have the knowledge of what their smartphone holds, when they are buying the product and they should be able to remove them if they are of no use. The manufacturer should provide them with all the details. Samsung and Oppo currently have just 15 days before the case pushed to the court and trial dates are announced.