Internet backbone provider Level 3 accused five US broadband providers and one European service provider for refusing to make upgrades that could speed up Internet.
The five US broadband providers and European service provider were reportedly making use of their market base to exploit consumers and extract delivery fees from backbone networks like Level 3, according to a blog post on Monday. Level 3 mentioned that ISP’s could improve internet speed if certain network upgrades were carried out but the companies refused to carry out as they do not face competition in the market. A port upgrade for the companies would cost $10000-$20000.
“They are deliberately harming the service they deliver to paying customers. They are not allowing us to fulfill the requests their customers make for content,” Level 3 said. Level 3 refused to reveal the names of broadband providers but mentioned that they ranked “dead last in customer satisfaction across all industries in the U.S” in the 2013 American Customer Satisfaction Index.
Another issue is which was brought out recently was the network peering arrangements when Netflix stated that it was forced into deals with broadband providers like Comcast and Verizon which would allow the consumers on these ISP’s for a better experience.
FCC might consider new rules for regulating Net neutrality, though Chairman Tom Wheeler will most likely not look into peering arrangements. Consumer advocates are also calling on FCC to look into the exploitation of the market by the broadband providers and FCC has been silent on the issue so far.
The public debate and arguments by Netflix, Congent and Level 3 continues in a hope that they would come to terms with the broadband service providers.
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