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Customer demand causes problems in Xbox One and Microsoft websites

Online services of Xbox One were hit on Friday after its launch due to a series of problems. Apart from Xbox.com, Microsoft’s official website, Office 365 and cloud-based service was also down notifying visitors a DNS failure.


A spokesman assured customers the reason for the failure and that the services were also fully restored. Earlier Azure, Microsoft’s cloud platform was down due to certification and component failure.

Though Microsoft claimed it was still investigating, The Register maintained that a an internal DNS failure might be the cause of the issue.

“We can confirm that these issues were not caused by Windows Azure. We will keep our customers updated as information becomes available. The service interruption that affected Windows Azure storage was a separate issue and has been resolved. All Windows Azure services are running as normal.”


“Data-hungry game consoles would depend upon underlying networks in successful Internet-connected countries like US,” said Mervyn Kelly, MD at Ciena, an infrastructure firm.

Xbox Vice-president Phil Harrison also admitted that the company might not be able to keep up with the consumer demand for the console, saying “there will be difficulty getting stock through until Christmas but we will do everything we can do to accelerate that.”

The spokesman also mentioned that the pre-orders have doubled up after the release of Xbox 360 and demand for Xbox in an all time high.

Harvey Eagle, Xbox marketing head pointed out that short supply depends upon individual retailers who chose either to hold back stock or not.


About John W Arthur

John is the head of our IT Security team and he writes about Security, IT news on The Next Digit. He was the Employee of the Year 2013 for his selfless support and efficiently setting up the whole security infrastructure. He also occasionally writes on "IT Sec Pro" Print Media of Sweden. All posts by John

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