After having too many complaints of “blue screen of death, which turn off the device suddenly” on newly launched PlayStation 4, Sony has responded that the damaged shipping caused the device to malfunction.
Sony, by selling 1 million next-gen gaming consoles in first 24 hours made a record in sales and it said that the problematic devices are only less than 1 percent of total consoles. However, some owners also reported that their PS4’s power LED keeps on blinking and no picture/sound output in televisions.
Satoshi Nakajima, one of the Sony’s spokesman of Japan told to Bloomberg,
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping.”
Sony’s shares plunged 1 percent to 1,868 yen in Tokyo Stock Exchange following the customers’ negative reviews of PS4 on Best Buy and Amazon websites regarding the non working devices upon delivery. However, Sony and Amazon seems to help the “small percent” of customers who reported problems, where Amazon reported the record shipping of PS4 in its gaming console selling history.
Amazon released the statement:
“We’ve worked hard to ensure all elements of our packaging and supply chain delivery are of the highest possible standards. We’ve used the same tried-and-true processes implemented successfully with other gaming consoles.”
Although the problems spotted in its initial launch days is a not good sign, analysts and experts says that these small percent of issues won’t affect Sony to face Microsoft’s competitor Xbox One in coming days. Microsoft will be releasing Xbox One video-game console tomorrow, 22 November with a $100 more price tag at $499 than the Sony PlayStation 4’s $399 price tag.