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HP and Google pulls Chromebook 11 sales from Best Buy and others for charger overheating issue

After a few weeks of its launch, the HP Chromebook 11 was suddenly disappeared from Best Buy, Amazon, HP and Google’s online stores as well.


We expected something wrong with the device for the sudden disappearance of the Chromebook 11 from everywhere and even some experts reported that Best Buy has ordered its employees not to sell $279 notebook from shelves and the same could be the situation over other retailers.

And came the respond from HP and Google together that both are pausing the HP Chromebook 11 sales for the battery charger overheating complaint received by current owners. HP also urged the current Chromebook 11 users to not to use the charger included with the notebook, instead to use any third-party chargers. HP released this statement on their website:

Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to over-heating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.

Even Google has also released the same statement on their official Chrome blog. Stay tune on The Next Digit for more updates on this issue, and lets see how both companies tackle this situation – will they give a new charger replacement as compensation for this issue? We expect, they have to!

About David Mayor

Writer and editor of The Next Digit Media, he takes care of iOS, Apple, Mac and other gadgets. He worked at Apple Inc, before joining to TND Media. He was graduated in Bachelor of Journalism & Mass Communication Degree from Cambridge University. All posts by David

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