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Western Digital warns users regarding the data loss risk during Mavericks upgrade


Western Digital, the largest company behind internal as well as external hard disks, sent an email to its customers warning about the possible data loss risk after upgrading to OS X 10.9 Mavericks on Mac devices and urged the users to remove their software or delay the OS upgrade until the problem fixed.

Western Digital sent warning email to users regarding the Mavericks data loss
Western Digital sent warning email to users regarding the Mavericks data loss

The company said that the problem persists because of their one of three applications installed – Drive Manager, Raid Manager and SmartWare, hence said to uninstall the applications until they find a way out of this. It also said to try to delay the Mavericks upgrade for a week.

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The Western Digital took this step after their community forum was flooded with too many complaints regarding the partial/complete data loss after the OS upgrade because of damaged partition scheme according to the error message. WD said that if you uninstall all three applications (mentioned above) then you can upgrade the OS to latest OS X 10.9 Mavericks. If you have already upgraded, then also you should uninstall those software. Western Digital also removed the applications from the website, until they find the correct solution. Have you upgraded your Mac with WD HDD to latest OS?

HERE'S THE EMAIL SENT BY WD - click to unveil

HERE'S THE EMAIL SENT BY WD - click to unveil

Dear WD Registered Customer,

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue.

Sincerely,
Western Digital


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Suzanne loves to cover all aspects of Technology, Online Shopping & Gadgets. She is an Ebay & Amazon seller, who provides valuable information for the successful entrepreneurship. She has also worked for the Online Media such as PC-Tablet.com and many print media - Tech Magazines in France & US.

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