Hewlett-Packard (NYSE: HPQ) is recalling more than 6 million PC cords after there were concerns regarding overheating issues causing fires.
The recall was announced by HP on Tuesday that would affect more than 6 million PC cords in the US and Canada alone. The recall would affect power cords that were supplied with mini notebooks, Compaq notebooks and AC adapters between September 2010 and June 2012. The US Consumer Safety Commission reported that people faced injuries and injuries due to the China-made kit.
“HP customers affected by this program will be eligible to receive a replacement AC power cord at no cost,” said HP website.
Nine months earlier, the company had to withdraw Chromebook laptops after heating issues were reported. HP mentioned that the power cord has “LS-15” code at the end of the cord, but all the cords are not affected. The safety commission in the US had reported 29 complaints regarding heating issues that had caused two minor burns and 13 reports regarding minor property damage.
The worldwide recall will affect the users who had bought the mini notebooks and Compaq notebook. The company stated that it was taking this action as a part of their commitment to provide the highest quality of service. This is HP’s second recall relating to fire-related risks after 11 Chromebooks were recalled in 2013. Kelli Schlegel, a spokeswoman at HP apologized for the inconvenience caused in a mailed statement to Bloomberg.
Customers can fill a form online or contact HP’s via toll-free number (877) 219-6676 for replacement of power cords.
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